Our History

The Collection Bureau began as a merchant owned credit bureau in the 1920s and evolved into a privately owned business in 1980. Since 1999, we have streamlined our business to focus on debt collection. Our long history in the Walla Walla Valley is a credit to our professionalism and excellent service to our clients. We have offices in both Walla Walla, Washington and Milton-Freewater, Oregon.

Outstanding Business Practices

We are licensed and bonded in three Pacific Northwest states:

We are affiliated with:

Our employees average more than 11 years of experience with the Collection Bureau, giving them the experience to collect more money in a fair, courteous, professional and ethical manner. Our personnel are carefully selected for proper attitudes and values. All employees are thoroughly trained and supervised to ensure that they are constantly maintaining your good public image. Our offices are in compliance with all state and federal laws, including the Fair Debt Collection Practices Act, the Fair Credit Reporting Act and the Health Insurance Portability and Accountability Act.

Our recovery rate consistently runs from 35-40% per year, which is nearly double the national average. According to ACA International, 19.8% was the national average for 2008.

Our large, up-to-date database of consumers is one of the keys to our high recovery rate. Our ability to track individual consumers' histories enables us to quickly determine the best cause of action to recover the debts owed to our clients.

Some consumers will only pay their debts when legal action is taken. The Collection Bureau will pursue legal action on behalf of our client when the circumstances warrant it - and only after receiving written authorization from the client. The Collection Bureau pays all court costs and attorney fees.

The Collection Bureau charges only when money is recovered from consumers. If we do not collect for our client, there is no charge. Placing your account with us for collection is free of charge. Since we do not get paid unless you get paid, we strive for quick and efficient results.